Outsourcing Solutions

Often the best way to manage an operational area is to not do it yourself; outsourcing can be extremely cost effective and highly productive. MATADOR is particularly well suited to take on the responsibilities for a variety if IT functions, making sure they run smoothly and eliminating the aggravations of handling these highly technical activities in-house.

MATADOR takes full control of IT projects and commits to delivering finished projects or tasks on time and on budget. This allows our clients to keep functioning smoothly. After site and environment surveys and planning meetings, we work within agreed budgets and guidelines to ensure that we have a complete understanding of each project.

We establish a Service Level Agreement (SLA) with our outsourcing customers; this guarantees you a superior level of support and service. Our Project Managers work with our technology professionals to ensure that we exceed our client’s expectations, while our helpdesk support means that assistance is only a telephone call away.

Key Differentiation: MATADOR provides both outsourcing solutions and professional IT staffing services.

As a result, we understand how to implement solutions using both methodologies. More importantly, we know how to recruit and retain talented engineers to ensure services are consistent and of the best quality.

MATADOR offers an array of turn-key Outsourcing Solutions managing all aspects of technical support, administration, service delivery and service structure including:

• Enterprise-Level, Multi-Site Regional Solutions
• Server / Network Infrastructure Support & Administration
• Desk-Top / Help-Desk Application & End-User Support
• Managed Service Help-Desks
• Data Centre Operations
  • Data Management & Back-Up
  • Disaster Recovery
  • Off-Site Data Management Solutions
• Project Management
  • Systems
  • Network Infrastructure
  • Software & Database Delivery
  • Functional & Technical Analysis & Planning
• Call Centre Representatives
  • Customer Call Centre Hotline
  • Sales & Marketing Services
• Business Process Outsourcing (BPO)
  • Finance Administration
  • Human Resource Management
  • Client Relationship Management
  • Database Management
  • Back-Office Processing